Who counts as a Pilot, and who as a Contributor?
A Pilot is anyone who performs a steering, governance or decision-making function: executive team, CFO, CHRO, CIO, project director or project manager, team manager, sponsor on the client side. A Contributor is someone who contributes to production without steering. Because governance roles are declared in the tool, the assignment can be read, checked and discussed.
What if a contributor takes on the project manager hat?
They move to a Pilot seat for the duration of the project, then return to a Contributor seat. Seat changes are settled every quarter. We do not bill a permanent promotion for a three-month assignment.
What changes from one tier to another?
Not the core: it is the same in all three tiers, with no restriction. What changes is the size of the organization, the level of support, and access to the modules from the Business tier: Interventions and Extended Project, the pre-sales steering module in December 2026, and optional connectors, built to the needs of clients, all billed independently of the seat. We do not remove a function from the core to sell the tier above.
What happens if our headcount exceeds the tier's limit?
The change of tier takes effect at your annual renewal date, never mid-period. An organization that goes from 30 to 31 people in March finishes its year at the price of its original tier. It is the same rule as the firm price: what you sign holds until the end of your commitment.
How are we billed?
The subscription is taken for 12 months and tacitly renewed for periods of 12 months. From the Business tier, the invoice is annual and issued at subscription, based on the committed seats; quarterly installments are available on request. The Starter tier is billed monthly. Seat changes during a period are settled every quarter.
Is client access billed on top?
No. The client is invited free of charge, on every tier, mobile included. It is the very condition of operational commitment management: charging for the client's access would defeat what the product promises. Only your own users, including those of a client internal to your organization, take up a seat.
We already have an in-house tool, or a PSA.
pylotik tracks workload, time, fixed-price and time-and-materials contracts, what is ordered, invoiced, paid and the margin at completion. It does not issue invoices: it connects to the ERP, through a connector built to your needs, to send it billing orders. It adds the client (validated minutes, free access) and team management. An in-house tool can stay alongside for what it does well.
My project managers are allergic to new tools.
pylotik replaces several with a single one, and first lightens the preparation of committees, built from live data rather than copied over. The gain is felt on the user side before it is felt on the executive side.
My clients will not want to log in.
It is generally the opposite: a client prefers continuous visibility to minutes they have to chase. Transparency becomes a sales argument upstream: "when you work with us, here is what you see at all times".
We bill on time and materials, not fixed price.
It depends on who steers. A project billed on time and materials, which you frame with milestones and committees, is within our ground: its contract bills it on the days produced and each profile's rate. Pure staff augmentation, where the client alone directs the work and buys days with no project trajectory, is not: the leakage mechanism we plug does not play out the same way there.